I found out about Denise on this web site, and I called her the next day. She was on time, up front about prices, and also would not make empty promises. I had colored my own hair dark, and she was able to lighten my hair over three days without destroying my hair. I also love that she is a fan of long hair, and did not push products down my throat. I did have to wait a week for an appointment, but well worth the wait. She did not answer her phone during my service, and has a sign on the door to her private room that reads do not disturb, which I think is great. She really does give each client her undivided attention, and I look forward to my next visit.